Shipping policy
Shipping Policy
Thank you for shopping with Jazzy Tune. Please review the information below to understand our order processing, shipping rates, estimated delivery times, tracking, and international customs requirements.
Order Processing
Standard order processing is included in the estimated delivery times listed below.
Custom jewelry—including items requiring ring sizing, special plating, engraving, or other personalized adjustments—may require 7–10 business days of processing before shipment and may take longer to arrive.
Orders are not processed or shipped on weekends or public holidays. During holidays, promotional periods, or periods of high order volume, additional processing time may be required.
Shipping Destinations and Carriers
We ship within the United States and to selected international destinations.
Orders may be delivered by USPS or another trusted shipping partner, depending on the destination, product, and available shipping service. Some international orders may be transferred to a local carrier for final delivery.
Shipping Rates
-
Orders of $49 USD or more qualify for free standard shipping within the United States.
-
International orders of $100 USD or more qualify for free standard shipping.
-
Shipping charges for orders below these thresholds are calculated and displayed at checkout.
Free-shipping eligibility is based on the qualifying order subtotal after discounts and before applicable taxes, duties, or customs charges.
Estimated Delivery Times
-
United States: Most standard orders are delivered within 7–15 business days from the date the order is placed.
-
International: Most orders are delivered within 1–4 weeks, depending on the destination and customs clearance process.
These delivery times are estimates and are not guaranteed. Delivery may take longer due to customs clearance, carrier disruptions, severe weather, public holidays, high order volume, or other circumstances beyond our reasonable control.
Custom and personalized products may require additional processing time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow up to 3 business days for the carrier to update the tracking status after the shipping confirmation email is sent.
If your order contains multiple items, they may be shipped separately. In this case, you may receive more than one package and separate tracking information.
Shipping Address Changes
Please review your shipping address carefully before submitting your order.
If you need to change your address, contact us as soon as possible at jazzytuneofficial@gmail.com. We will try to update the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.
Once an order has shipped, we cannot redirect it or change the delivery address. Additional shipping charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.
Delayed Orders
Tracking updates may occasionally pause while a package is moving between carrier facilities or waiting for customs clearance. A lack of recent tracking activity does not necessarily mean that the package has been lost.
If your order has not arrived after the estimated delivery window, please contact us at jazzytuneofficial@gmail.com with your order number so we can review the available tracking information.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
-
Check around the delivery location, mailbox, entrance, or other secure areas.
-
Ask household members, neighbors, or building staff whether they accepted the package.
-
Contact the shipping carrier for additional delivery details.
If the package still cannot be located, contact us at jazzytuneofficial@gmail.com with your order number. We will review the situation and assist where reasonably possible.
Incorrect, Damaged, or Missing Items
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or missing from the package, contact us within 7 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the item and packaging
Our team will review the information and provide the appropriate next steps.
International Orders, VAT, and Customs Charges
Product prices and shipping charges do not include import taxes, VAT, customs duties, brokerage fees, or other charges that may be imposed by the destination country.
International customers are responsible for any applicable taxes, duties, customs charges, or handling fees required by local authorities or delivery carriers.
Customs procedures may delay delivery. Jazzy Tune cannot control or guarantee customs processing times.
Customers are responsible for ensuring that ordered products can be legally imported into their destination country.
Refused or Undeliverable Packages
Packages may be returned to us if:
-
The shipping address is incorrect or incomplete
-
Delivery is refused
-
The package is not collected from the carrier
-
Required customs charges are not paid
If a package is returned as undeliverable, please contact us for assistance. Additional shipping charges may apply if the order needs to be shipped again.
Original shipping charges and customs-related fees are generally non-refundable unless the return resulted from an error by Jazzy Tune.
Returns and Refunds
Shipping-related return and refund requests are subject to our Returns and Refund Policy. Please review that policy for eligibility requirements, exclusions, return shipping charges, and refund processing times.
Contact Us
If you have questions about your order or shipping, please contact:
Jazzy Tune
Email: jazzytuneofficial@gmail.com
Please include your order number when contacting us so we can assist you more efficiently.